AuditBOT Emergency Help Desk better known as firefighting in SAP, is a tool that gives the user elevated access for a limited amount of time. One of the main advantages of this tool is that access can be tracked and monitored by a defined controlling level.
There are situations in which End users, Functional and basis users all with extensive knowledge of the system and, in many cases, the business processes and related controls obtain extensive system access for hours and even days to address system issues or perform required improvements. In some cases, adequate controls to detect instances of unauthorized business transactions and access to sensitive information are not in place.
Real time tracking and Reporting on Executed TCodes during Elevated Access to Business Owners / Auditors
Risk Analysis on Executed TCodes during Elevated Access
Centralized control of Elevated access on entire SAP Landscape
Emergency Help Desk generates audit-ready user activity reports for Business Owners / Auditors to review anytime.
Elevated User IDs can be shared among multiple Tickets with ability to track the TCodes execution by actual SAP user
AuditBOT Help Desk tool can be integrated with external IT support tool(s).
Flagging the help desk tickets when executed TCodes are not matching with requested TCodes
Tracking No of Logons for every Help Desk ticket
What Our Customers Say About Us
Monitor the Production SAP environment during an emergency or elevated access with risk analysis ready session data tied to individual SAP users
Eliminate manual provisioning and de-provisioning of elevated access in Production environment & exposure to unnecessary risks
Verify Elevated access / privileged access sessions meet regulatory requirements through risk analysis on user activity in Production environment